Project Terms & Conditions

Contractor: Just Know How  / Stephanie Steggehuis

This page was last updated: January 3th 2025

1. Invoice & Payment
   Invoices are issued in Euros and in Spanish, as required by Spanish law. If clarification is needed, contact before payment. Transaction fees incurred from paying in Euros are the Client’s responsibility.
   Payments made via the Kajabi Expert Portal or any other programs offered online through my online platform will be processed in USD.
2. Progress & Communication
   The Contractor will provide progress updates and address methods used, if requested. Any issues impacting timely delivery will be communicated promptly. Work is conducted remotely with flexible scheduling, with specific timing arranged by mutual agreement. Working hours are Monday through Thursday; responses to queries will be provided within 24 hours on these days.
3. Client Content Responsibility
   The Client must provide all requested materials (e.g., text, images, videos) within 7 days or an agreed timeframe. Delays may lead to placeholder use, affecting quality, timeline adjustments, or additional fees, including late charges.
4. Third-Party Delegation
   The Contractor may delegate tasks to third parties but remains responsible for deliverables at no additional cost to the Client.
5. Confidentiality & Property Rights
   Client property will be handled with care and returned upon project completion. The Client retains intellectual property rights unless agreed otherwise. Disclosure by the Contractor requires written permission.
6. Liability
   The Contractor is not liable for any damages or outcomes from the project, including direct, indirect, or consequential losses. No guarantees are made regarding error-free work or specific results.
7. Payment & Late Fees
   Invoices are due within 14 days unless otherwise stated. Payments delayed by over 3 days may result in paused services. Invoices unpaid for 14+ days will incur a late fee.
8. Non-Guaranteed Outcomes
   Marketing services require time and active Client participation. While content is optimized for conversion, outcomes depend on sustained effort from both parties.
9. Project Duration & Client Delays
   Projects have a set duration. Client delays, such as late materials or feedback, will not extend the timeline or package without added fees. Placeholder elements may be used if necessary materials are delayed.
10. Cancellations & Alterations
    Contracts may be canceled within 24 hours of signing. Changes to scope or late material delivery may result in new deadlines or fees.
11. Independence & Tax Responsibility
    The Contractor is an independent entity, responsible for taxes and administration. The Client holds no liability in these matters.
12. No Partnership or Profit Sharing
    The relationship remains strictly professional. The Contractor is not entitled to Client profits or involved in business operations.
13. Error-Free Disclaimer
    High-quality work is ensured, but absolute error-free outcomes are not guaranteed. The Contractor is not liable for any losses, including lost profits or incidental damages.
14. Client Reviews & Feedback
    Feedback must be submitted via Loom or written form. Verbal feedback is not accepted. Packages without 1:1 calls are limited to chat communication; video calls may be requested but are not guaranteed.
15. Absences
    The Contractor will notify the Client at least one week in advance of planned unavailability. Client delays due to illness may not result in timeline extensions or refunds.
16. Unforeseen Delays
    The Contractor is not responsible for delays caused by third parties.
17. Logo Usage Permission
    The Contractor may use the Client’s logo for promotional purposes.
18. Governing Terms
    The Contractor’s general terms, privacy policy, and other legal pages apply to this agreement which can be found on the website: justknowhow.net. Success in marketing requires collaborative effort and active Client participation.
19. Force Majeure
    The Contractor is not responsible for delays or failures caused by events beyond their control, including natural disasters, strikes, or unforeseen emergencies. In such cases, the Contractor will communicate promptly and make reasonable efforts to resume services as soon as possible.
20. Scope Limitation
    The services outlined in this agreement do not include tasks or deliverables beyond the specified scope unless additional terms are agreed upon in writing. Any additional work will incur extra fees.
21. Data Privacy
    The Contractor will protect Client data in compliance with applicable laws, including GDPR. No personal or sensitive data will be shared without explicit consent, except as required by law.
22. Final Acceptance

    • By accepting any proposal, invoice, or agreement that links to this page, both parties confirm they have read, understood, and agree to all terms outlined herein. Any modifications to this agreement must be documented in writing and signed by both parties. This contract supersedes all previous communications and agreements.